These are monthly subscription services, and you can cancel before the next billing cycle with no penalties.  

Monday 9am PST (noon EST), Thursday 3pm PST (6pm EST). The calls are held every week with the exception of a few holidays.

All of our Agency Solutions come with an account manager.   You may get private support with Marne with our Kajabi Premium & Platinum Kajaib Builds, along with WhatsApp Support with Marne.  For the annual Memberships, and agency services, there is no private time with Marne either on Zoom or Whatsapp, but you can ask questions and get personalized answers on our Q&A calls.  Just show up early to get your name in the Q for questions; as it's first come, first served.

There's a search feature in your library so you can search by topic.  You can also ask questions within the course material, in the Facebook Group or Kajabi Community.  You can come to the Q&A calls and get your questions answered.  

Currently, we post to five different social media platforms; Facebook, Instagram, LinkedIn, Pinterest, TikTok and Google Business profile. We do not post to any other social media platforms besides the ones mentioned above.

Ad campaigns can take 5-7 business days to be completed. This timeframe is considered from the time all required assets (images, videos, etc.) are provided to our team (not from the time the order is placed to us or from the time the onboarding documents are completed in the dashboard).

Once you complete your purchase, you will automatically be added into our system. Then, you will either automatically receive the onboarding form from our system or a team member will reach out to you with a form to be filled out.

For an active campaign, each revision request can take up to two business days depending on the request. This means that if a request is submitted within business hours (but not towards the end of the business day), then the request should be completed within the following two business day. If the request is received outside of business hours (even if it's on the business day), the request may take up to the day after the following business day to complete.

Maintenance and optimizations are performed a minimum of once a week. When we implement changes to a campaign, those changes will need time to run before we can judge their performance. Be aware that changes early on in a campaign will reset the learning phase and it's as if the ads started running from scratch when those changes are made. Please note that we need to give ads time to perform. Sometimes campaigns perform outright, but other times they can take a bit of time to hit a good stride. This is especially true for accounts that have never advertised before.

As part of our fulfillment services, we offer weekly optimization breakdowns which are sent to you in our communications platform or via email. Besides that, we have the dashboard available to you (the dashboard's purpose is to replace many of the needs of actual reporting). If you need any type of other data, you or the client would need to visit the accounts on your end to see that data.
You can always login to your  dashboard and view your campaign metrics.

The amount of campaigns, ad sets, and ads are limited by the tier you purchased. Tier limitations are displayed in the store. If you need an additional campaign/ad set/ad for the account that falls outside of the tier limitations, you will need to upgrade the subscription.

We will continue working on the account until the end of the current billing cycle.
When services for Ads are cancelled, you can expect our work to continue on the account as long as our Facebook Ads team still has the necessary access and you, the partner, wants us to continue working on the account.

No, unfortunately funnels are not part of the ads campaign fulfillment service.   We do offer funnel building in Kajabi but that is a separate purchase. It is not mandatory to use a funnel with a Facebook Ads campaign, however, in most cases, we do recommend utilizing one as a landing page.

Every campaign is different, and some keywords have more search volume then others, which means they are more competitive and harder to rank for. It takes anywhere from 3-6 months to start seeing significant ranking improvements for competitive keywords. 

Our SEO campaigns are built on different tiers based on the website’s page size. For example, if a website has 1 to 10 pages, they should be in the SEO Pro plan. If the website has 11 to 20 pages, they should be in the SEO Plus plan. If the website has 21 to 30 pages, they should be in the SEO Premium plan. If the website has 31+ pages, they should be in the SEO Platinum plan.
You can still sign up a 30-page website for the SEO Basic plan, but it will just limit the performance and speed to rank for keywords. That’s why we recommend sticking to that tiered structure for the best results.

Our posting service is meant for maintenance style social media posts. They can include images, GIFs and industry specific trending news. Only the higher tiers include custom graphics with the client’s services or products. They are also not branded with the client’s logos and colors until you purchase a higher tier plan. This service is perfect for any industry/client that wants to keep their social media pages up-to-date with quality content on a monthly basis.